Senior Technical Support Engineer – Zug | Finance | English Speaking

Senior Technical Support Engineer

Are you on the hunt for IT and finance jobs in Switzerland? A well-known investment firm is looking for a talented Senior Technical Support Engineer to join their growing IT team in Zug.

This company has earned a solid international reputation for delivering great returns for its investors, and they pride themselves on a high-performance work culture. If you’re keen on a workplace that’s fast-paced, encouraging, and all about improvement, you’ll fit right in here!

If you’ve got a knack for solving technical problems, providing IT support, and leading teams, this job is perfect for you. It’s not just about fixing issues—you’ll also get to mentor junior engineers, spearhead process improvements, and collaborate with senior management.

Your role will be essential in keeping IT operations running smoothly, optimizing workflows, and boosting technical support services across various regions. If you thrive in a challenging, team-based environment and want to really make a difference, this could be your big chance.

✅ Offering technical support to users in a friendly and efficient way.

✅ Keeping the help desk phone covered for smooth IT support.

✅ Quickly tackling urgent issues and following escalation steps.

✅ Keeping an eye on the incident queue and ensuring tickets are taken care of swiftly.

✅ Creating and updating technical documentation while sharing insights with the team.

✅ Spotting ways to improve processes and getting involved in automation projects.

✅ Joining in on IT projects at local, regional, and global levels.

✅ Leading by example, displaying your professionalism and technical know-how.

✅ Taking ownership of assigned projects and processes.

✅ Supporting junior engineers and helping create a culture of learning and teamwork.

✔ At least 5 years of experience in an enterprise IT support role.

✔ Experience in finance or trade-floor IT support would be a big plus.

✔ Strong skills in technical troubleshooting and problem-solving.

✔ Excellent analytical and critical-thinking skills.

✔ Able to work under pressure, prioritize tasks, and manage urgent issues.

✔ A true team player with top-notch communication and customer service skills.

✔ Must be fluent in English (both spoken and written).

job opportunities in Switzerland, like:

• Truck driver jobs in Switzerland for those interested in logistics and transportation.
• Civil engineering jobs in Switzerland for professionals focused on construction and infrastructure.

Switzerland has a diverse job market, drawing in talent from around the globe with its competitive salaries, high quality of life, and growth opportunities.

If you’re interested in this exciting role, shoot your CV over or get in touch with Ric Marshall at Oliver James for more info. Don’t miss out on this chance to kick-start your IT career in Switzerland!

Switzerland is a global hub for finance, IT, and engineering, offering world-class job opportunities, high salaries, and an excellent quality of life. Whether you’re on the lookout for senior IT roles, truck driver positions, or civil engineering jobs in Switzerland, there’s a wealth of options across various industries.

Take the leap in your career—apply now and move towards a thrilling future! 🚀

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